Get the answers to some common questions about working with a business travel management company. If the answer to your question is not listed here, please call us on 0800 TRAVEL (872 835) and speak to one of our specialist team of travel management experts.

"I book my flights and hotels, both of which I have my favourites, on the Internet. So what benefit would I get from booking these with APX?"

APX technology ensures that your travellers will have access to the same airfare levels as via the airline websites. Secondly we have a wide range of negotiated rates in place with all major car rental companies and accommodation providers. This means that in addition to utilising your preferred suppliers we can provide you access to some highly competitive rates both within New Zealand and overseas through our global hotel programme. It also means no more juggling all of your arrangements with various suppliers or accessing numerous websites to find the best deals or the right options. With APX you'll have everything in one booking, making the task of rearranging your travel much easier for you with just one phone call to us.

"One of my biggest challenges is changing my travel out of business hours. When I've booked on the internet I have to go through to a call centre to makes changes and I get charged for this service. How would APX differ in this area?"

APX offer a fully serviced, New Zealand- based after-hours service that is available outside of our normal business hours of 8.00 am - 5.30 pm.  Handling hundreds of calls each month, we provide immediate assistance to travellers regardless of where on the globe they may be.  Our after-hours team accesses the same technology as our daytime consultants, ensuring consistency of service.  We are not a call centre – we know your travellers’ requirements individually. 



"I'd like to get a better understanding of how much we spend on travel each year. Most of our travellers book their own requirements and pay by credit card so how would you be able to help us?"

By consolidating all your travel arrangements through APX, you will have access to our online reporting dashboard which will provide you with a detailed analysis of your travel expenditure. When you have regular travellers it's also important to track behaviour. This includes monitoring the number of changes made to an itinerary or recording when the best available airfare is not being chosen.  We also provide enhanced data to all major credit card providers including Visa, MasterCard, American Express and Air New Zealand Travelcard (UATP).

Help us to help you

Your feedback helps us to continually improve our service. Please let us know if there's anything we do that you think could be done better. We also welcome comments about the industry suppliers that we recommend.